Consultant Support Representative
Company Name:
Scentsy
The primary responsibilities of a Consultant Support Representative Level I are to provide exceptional support to Scentsy Family Consultants. This requires having a broad understanding of all aspects of Consultant Support topics and a good command of resources available to deliver single contact resolution.
Confer with Scentsy Family Consultants or customers via telephone and act as an information resource by giving accurate, complete and timely responses regarding basic inquiries about product, commissions, shipping information, events or policy and procedures
Receive and respond to inquiries from Scentsy Family Consultants or customers via email and other forms of electronic and non-electronic communication
Utilize available resources in order to obtain the goal of single contact resolution
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments as well as actions taken in the database utilized by the Consultant Support department
Additional Duties and
Responsibilities:
Complete all assigned special projects in an accurate and timely manner
Attend all required training and coaching sessions
Perform all other assigned tasks and requirements as needed.
High School Diploma or equivalent
0-3 years as a call center agent and/or 6 months customer service experience
Expected to work 40 hours per week; some overtime may be required
Expected to be punctual
Adhere to schedule set forth in Workforce Management
Expected to consistently meet the productivity standards of a Consultant Support Representative Level I as defined by Leadership
Expected to maintain an acceptable level of quality scores as defined by the Quality and Leadership team
Adhere to all established procedures, policies and safety rules as outlined by the Company
Travel between buildings may be required
Knowledge, Skills, and Abilities:
Must have exceptional customer service skills
Must possess clear and direct written and verbal communication skills in order to convey information effectively
Must be able to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times
Must be able to read, write, and communicate fluently in English
Ability to recognize when a situation needs to be escalated
Ability to organize, prioritize, and use time effectively
Ability to solve straight forward problems and seek guidance when needed
Ability to use good judgment
Ability to make sound decisions within a limited scope
Must be respectful, cheerful, and pleasant with a helpful attitude
A basic understanding of Direct Sales business model is preferred
Possess basic knowledge of Scentsy business, values and culture
Working knowledge of computers and all applicable software including the Back Office, Personal Websites (PWS), Consultant Workstation, Hyperwallet, UPS, Pay Vision, and Microsoft Word and Excel
Occasional light lifting up to 25lbs
Work is generally sedentary in nature, but may require standing and walking up to 10% of the time
Ability to work at a computer station and view a computer screen for extended periods of time
Date: 2014-06-16
Country: US
State: ID
City: MeridianEstimated Salary: $20 to $28 per hour based on qualifications.
Scentsy
The primary responsibilities of a Consultant Support Representative Level I are to provide exceptional support to Scentsy Family Consultants. This requires having a broad understanding of all aspects of Consultant Support topics and a good command of resources available to deliver single contact resolution.
Confer with Scentsy Family Consultants or customers via telephone and act as an information resource by giving accurate, complete and timely responses regarding basic inquiries about product, commissions, shipping information, events or policy and procedures
Receive and respond to inquiries from Scentsy Family Consultants or customers via email and other forms of electronic and non-electronic communication
Utilize available resources in order to obtain the goal of single contact resolution
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments as well as actions taken in the database utilized by the Consultant Support department
Additional Duties and
Responsibilities:
Complete all assigned special projects in an accurate and timely manner
Attend all required training and coaching sessions
Perform all other assigned tasks and requirements as needed.
High School Diploma or equivalent
0-3 years as a call center agent and/or 6 months customer service experience
Expected to work 40 hours per week; some overtime may be required
Expected to be punctual
Adhere to schedule set forth in Workforce Management
Expected to consistently meet the productivity standards of a Consultant Support Representative Level I as defined by Leadership
Expected to maintain an acceptable level of quality scores as defined by the Quality and Leadership team
Adhere to all established procedures, policies and safety rules as outlined by the Company
Travel between buildings may be required
Knowledge, Skills, and Abilities:
Must have exceptional customer service skills
Must possess clear and direct written and verbal communication skills in order to convey information effectively
Must be able to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times
Must be able to read, write, and communicate fluently in English
Ability to recognize when a situation needs to be escalated
Ability to organize, prioritize, and use time effectively
Ability to solve straight forward problems and seek guidance when needed
Ability to use good judgment
Ability to make sound decisions within a limited scope
Must be respectful, cheerful, and pleasant with a helpful attitude
A basic understanding of Direct Sales business model is preferred
Possess basic knowledge of Scentsy business, values and culture
Working knowledge of computers and all applicable software including the Back Office, Personal Websites (PWS), Consultant Workstation, Hyperwallet, UPS, Pay Vision, and Microsoft Word and Excel
Occasional light lifting up to 25lbs
Work is generally sedentary in nature, but may require standing and walking up to 10% of the time
Ability to work at a computer station and view a computer screen for extended periods of time
Date: 2014-06-16
Country: US
State: ID
City: MeridianEstimated Salary: $20 to $28 per hour based on qualifications.
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